How to Listen to What Clients Need: Leads for Empathetic Listening


Validating feelings and seeking understanding are key ingredients to creating a space where clients can discuss their options. Empathetic listening is a respectful way to seek understanding, while also giving the person a chance to clarify the problem. Empathetic listening also helps the person gain self-esteem as they work to find a resolution.

We’ve developed a resource that contains over 30 leads for empathetic listening. Download today for guidance on this communication technique!

This resource will help you:

  • create a space where a person feels safe to ask questions,
  • listen without an agenda,
  • be a person who can be trusted to give accurate information, and
  • use unbiased language to establish an environment free of stigma around pregnancy decisions.

Download this resource to help guide options counseling conversations with pregnant patients and clients.


Would your organization benefit from a Provide training?

Take the quiz and find out!

Do you serve clients or patients of reproductive age?
Does your organization offer information, resources, and/or referrals for health and social services?
Are you interested in professional development for your staff or colleagues?
Are you interested in capacity building support to assist your organization in addressing unintended pregnancy and referrals for abortion care?
Does your organization provide care in any of the following areas - HIV, Domestic Violence/Sexual Assault, Primary Care, Family Planning, or Substance Abuse?
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